Shipping and return policies for AM
- Shipping Info
All of our physical product orders are mailed direct to the customer's chosen delivery address using Royal Mail in the United Kingdom, and hence our shipping rates are as transparent as possible, and in fact, better than actual shipping costs on product orders of large quantities to make it better value for money for our customers!
Naim offers two choices of delivery.
Standard Delivery: Arrives within 3-5 days in the United Kingdom and 5-10 days outside the UK
Shipping is free on Standard Delivery in the UK, on orders of up to 3 items.
Express Delivery: Arrives within 1-2 days in the United Kingdom and 3-5 days outside the UK.
- Return Policy
In respect of the purchase of music or merchandise on physical medium via mail or otherwise, the user has the right to cancel the order within seven (7) days of agreeing to BandCamp & Naim's Terms & Conditions or the receipt of goods, whichever is the longer.
In cancellation of any order, all said music and merchandise music be returned to Naim Audio Ltd. A full refund will be issued, but only upon receipt of the returned physical goods by Naim Audio Ltd.
If you wish to complain about faulty music or merchandise in order to claim a full refund, then please email info(@)naimlabel.com or call us on +44 (0) 1722 426600.
Alternatively, return the goods complete with a copy of said naimlabel.com bill issued at point of purchase, contact details, highlighting any individual faults, directly to Naim Audio Ltd at the following address: Goods Returns, Naim Audio Ltd, Southampton Road, Salisbury, Wiltshire, SP1 2LN, United Kingdom.